FAQ

Immerse2learn in committed to providing the best online experience to all of our customers.  Please review our frequently asked questions to find answers to your questions. If you do not find your answer, please submit your question on the support request page.

Does Immerse2learn applications run on Windows 10?

 Immerse2learn applications require Internet Explorer. Internet Explorer is available in Windows 10, just search "Internet Explorer" from the Windows 10 taskbar search.

For information on Windows 10 click on Add Internet explorer Icon to the taskbar in Windows 10

I am unable to view videos or other media inside my browser.

Browser security settings can prevent web content from being downloaded and displayed. In Internet Explorer, select Tools > Internet Options > Security and reset all security zones to the 'Default Level'. Log out and restart the browser to view your learning material.

Web browsers also require a plugin to view video content. Common plugins include Adobe Flash Player, Windows Media Player, and Apple Quicktime. If necessary, you may use the links below to download and install the proper plugin(s) for your computer.

http://get.adobe.com/flashplayer/
http://www.microsoft.com/mediaplayer/
http://www.apple.com/quicktime/

For some material, it may be necessary to install an additional codec. You may download the TSCC codec from the link below.

http://download.techsmith.com/tscc/tscc.exe

 

What type of computer do I need to run the CNC Emulator?

Client PC requirements for the CNC Emulator, Machine Simulator, and other applications can be downloaded from the Immersive Customer Support web page at http://www.immerse2learn.com/support/.

Do Immerse2learn applications support 64-bit Internet Explorer?

Current, Immerse2learn applications support 32-bit Internet Explorer and not the 64-bit version. Microsoft, installs both 32-bit and 64-bit Internet Explorer versions. In some cases, the default browser may be set to the 64-bit version.

If your browser is set the 64-bit version, you will need to do the following:
    1. Close all browsers.
    2. Click on the Windows “Start” button.
    3. Click on “All Programs”.
    4. Right click on “Internet Explorer” (Usually located below, “Internet Explorer 64-bit”).

5. Click “Send To” then “Desktop (create shortcut)”.

    6. Open Internet Explorer using the newly created shortcut.
    7. Go to “Internet options” located in the “Tools” menu.
    8. Enter “immerse2learn.com” into the “Home Page” field.
    9. Click “Apply”.
    10. Click “OK”.
    11. Close your browser and reopen it, FROM THE SHORTCUT ON THE DESKTOP.

Now this shortcut can be used to run the Immerse2learn applications from 32-bit Internet Explorer. Immersive will be supporting Internet Explorer 64-bit browser in the near future.

What Internet browsers may I use with Immersive Emulator applications?

The latest version 6.7.170.000 is compatible with most browsers that run inside of Microsoft Windows including Microsoft Edge, Microsoft Internet Explorer, Mozilla Firefox, and Google chrome. It is required to login from the desktop icon.

Previous versions of Immersive Emulators require a 32-bit version of Internet Explorer 8 or greater. The CNC Emulator also requires Flash Player 10 or greater. Visit the Adobe web site to download and install the latest Flash Player.

Where do I find application installers?

Application installers can be found by logging in to Immerse2learn.com, cursor over the "Course Tools" menu, and click "Downloads".

Can I create and deliver my own learning material?

Immersive provides learning material for a variety of subjects. In addition, the system can be used to create and deliver your own learning material using the Immersive Course Manager. The Course Manager is a full-featured learning content management system, providing a user-friendly interface and support for a wide variety of file types and media.

 

Can I use my existing image and video files?

The Course Manager may be used to modify or create learning material. Supported video and image file types include jpg, gif, png, bmp, avi, wmv, mov, qt, and swf.

How do I change my user name, password, or other account information?

In the Immersive Learning Environment, user information can be modified by selecting the 'My Profile' link at the top of the page. On the Immersive web site, user information is modified using the 'My Account' Link from the tool bar on left side of the screen.

How do I create a new account?

New students can self-register, or contact their instructor to create an account. In most cases, users will need a valid Subscription Code to self-register.

A link to the New Account form can be found on the Log In page. Instructors create new accounts through the User Manager, which is accessible from the My Immersive page. After opening the User Manager, select the appropriate button to add a new user.

How do I enroll in a class?

Registered users can enroll in a class using an Enrollment Code provided by their instructor. If an Enrollment Code is not available, the instructor must enroll users in their class. Class enrollment is managed by instructors using the Class Manager. To enroll a user, the instructor must know the user's full name or user name.

How do I recover my user name and/or password?
The User Information recovery tool is accessed from the Log In page. User information will be emailed to you after you provide your user name, email address, or answer to your secret question. Current students also can recover or reset user information by contacting their instructor.

 

How do I view the course glossary?

Each course in the Immersive Learning Environment has a glossary. When viewing the course material, the glossary link can be found at the top of the page. The glossary is created and modified using the 'Glossary' link at the top of any page in the Course Manager.

How do I view the course resources?

Each course in the Immersive Learning Environment has resources. Resources may include support documents, media files, or any other file that can be downloaded using a browser. When viewing the course material, the resource link can be found at the top of the page. Resources are added to the course and managed using the 'Resource' link at the top of any page in the Course Manager.

Can Immersive be used for testing?

Immersive can be used as a dedicated testing environment. Assessments can be created and delivered without creating additional learning material.

What is an Enrollment Code?

An Enrollment Code may be provided to you by your educational institution or employer, and is used to direct you to the proper registration form. Enrollment Codes are entered on the 'Course Tools'> 'Enrollment' menu.

After updating or installing an Immersive Emulator application, my other Immersive Emulators will not start.

All Immersive Emulator applications should be installed in the same location. The default location is 'C:\Program Files\immersive', however, other locations - such as 'C:\immersive' - may be used.

To ensure all applications are installed in the same location, you may remove and reinstall the last application from your PC by using Add/Remove Programs applet in the Control Panel. When reinstalling, make sure the installation directory is the same as your existing Immersive applications. If necessary, check your training partner's web site for the latest installation package(s).

 

When I click the Immerse2learn icon, a MS-DOS screen appears and nothing happens.

Some networks use a proxy to block all outgoing internet browser requests. To fix the problem, make www.immerse2learn.com is a trusted web site. This process will differ depending on what browser you are using.

I am unable to install my Immersive Emulator application.

Immersive Emulators must be installed on your PC using an administrator account. Log out of Windows, then log back in using an appropriate adminstrator account to install the latest Emulator. In addition, antivirus, spyware, and other security software should be temporarily disabled while the application is installed.

Windows does not allow me to save files from the Immerse2learn applications.
  1. Right-click on the Immersive desktop icon.
  2. Click on Properties.
  3. Click the Compatibility tab.
  4. Check the "Run this program as an administrator" box.
  5. Click Apply.
Google Chrome

An update to Google Chrome on versions 64.0.3282.119 and higher have resulted in some Immersive applications not working properly.

To revert to a previous version of Google chrome visit the following web page.

Learn How

or

Uninstall current version of Google Chrome and Click here to download previous version

 

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